To ensure that we can offer timely care to all clients, please review and acknowledge the following cancellation terms:

1. 48-Hour Notice Required
   

   • Cancellations or reschedule requests must be received at least 48 hours before your scheduled appointment time.
   • You may notify us by phone call, text message, or e-mail (all contact info is listed below).

2. Late Cancellations & No-Shows
   

   • Appointments cancelled with less than 48 hours’ notice, or appointments that are missed without notice, will incur an $85 late-cancellation / no-show fee.
   • This fee will be charged to the credit card on file (or added to your next invoice, if no card is stored).

3. How to Cancel or Reschedule
   

   • Phone: (302) 208-6084
   • Text: (302) 208-5931
   • E-mail: careteam@firststatemedspa.com

4. Grace & Exceptions
   

   • We understand that emergencies happen. If you experience an unforeseen circumstance (e.g., medical emergency, severe weather), contact us as soon as possible; fee waivers are granted at our discretion.

5. Agreement
   

   • Scheduling an appointment with us confirms that you have read, understood, and agree to this cancellation policy.

Thank you for valuing the time of our providers and fellow clients. Your cooperation helps us deliver the best possible care to everyone.