To ensure we can offer timely care to all clients, please review and acknowledge the following cancellation terms.

1. Credit Card Required to Reserve
A valid credit card is required to reserve all appointments.

2. 48-Hour Notice Required
Cancellations or reschedule requests must be received at least 48 hours before your scheduled appointment time.
You may notify us by phone call, text message, or e-mail (contact info below).

3. Late Cancellations & No-Shows
Appointments cancelled with less than 48 hours’ notice, or appointments that are missed without notice, will incur an $85 late-cancellation / no-show fee.
This fee will be charged to the credit card on file (or added to your next invoice if no card is stored).

4. Late Arrivals
Clients arriving more than 15 minutes late may need to be rescheduled and might incur the late-cancellation fee.

5. How to Cancel or Reschedule
Phone: (302) 294-0700
Text: (302) 208-5931
E-mail: careteam@firststatemedspa.com

6. Package Policy
Appointments scheduled using a prepaid package are subject to the same cancellation policy as individually purchased services. A late cancellation or no-show will result in the forfeiture of one treatment from the package, or a cancellation fee, at the Spa’s discretion.

7. Grace & Exceptions
We understand that emergencies happen. If you experience an unforeseen circumstance (e.g., medical emergency, severe weather), contact us as soon as possible; fee waivers are granted at our discretion.

8. Repeat No-Shows
The Spa reserves the right, in its sole discretion, to decline future appointments or require prepayment for clients who repeatedly cancel late, fail to appear for scheduled appointments, or otherwise demonstrate a pattern of noncompliance with this scheduling policy.

9. Refunds
Unused package balances are governed by applicable law and the terms of the purchase agreement.
Cancellation fees and forfeited treatments are non-refundable.

10. Right to Refuse Service
The practice reserves the right to refuse or discontinue non-emergency elective cosmetic services at its discretion, provided the decision is not based on a legally protected characteristic.

11. Agreement
Scheduling an appointment with us confirms that you have read, understood, and agree to this cancellation policy.

Thank you for valuing the time of our providers and fellow clients. Your cooperation helps us deliver the best possible care to everyone.